Casino Hotel & Resort Consultants, LLC John S. Hraba, President Memberships: Institute of Management Consultants Food Service Consultant Society International American Management Association Cornell Society of Hotelmen Nevada Hotel Motel Association Las Vegas Chamber of Commerce Casino Hotel & Resort Consultants, LLC, founded in 1989, analyzes business demand, current productivity levels, queuing, work flow, customer satisfaction, and, working with your organization, determines standards of performance and key customer satisfaction levels in order to achieve optimal staffing and utilization of your facility. Our team of staffing and operational specialists analyze each step of the service delivery process. Working with your line managers and supervisors, we develop proper workload levels, standards of performance, and determine the optimal utilization of each business unit. Analyses are performed during all demand periods, freeing the organization's business managers to continue operating their business during the evaluation period. Line managers participate in developing a comprehensive system of scheduling, performance appraisals, operating methods and procedures with the ultimate goal of standardizing workload levels and service to deliver the desired guest experience at a more profitable level. Through our systematized approach, managers are given the tools to establish levels of performance that can be met reasonably, comfortably, and can be sustained on a daily basis. The system is applicable to any business unit within a hospitality organization. OUR ADVANTAGES Experience-Over 25 years service to the industry. Objectivity-Free of personal interest, company politics and loyalties Involvement-Freedom from daily operating responsibilities. Concentration and commitment to problem solving. Analysis-Identify real problems and underlying causes Documentation-Information and procedures recorded for current use and future reference Implementation-Provide impetus for timely project completion within budgeted constraints Facilitation-Resolving and consolidating conflicting and disparate viewpoints CODE OF ETHICS REFERENCES