PARTIAL CLIENT LIST Wynn - Macau Wynn Las Vegas Venetian Resort Hotel and Casino Mandalay Bay Resort and Casino Bellagio Hotel and Casino The Mirage Hotel and Casino The Mansion at MGM Grand MGM Grand Resorts Venetian Sands - Macau Foxwoods Resort Casino Commerce Casino Mohegan Sun Resort Paul Steelman, Ltd. Barona Valley Ranch Resort & Casino Luxor Hotel & Casino Hollywood Casinos Casino Niagara Beau Rivage Casino Rouge Spirit Mountain Casino Ameristar Casinos - KC & St Charles REFERENCES Typical Business Views on Consultants: "Now is not the time." "Our industry is unique." "We tried that before..." Casino Hotel & Resort Clients Respond: "John Hraba blends a disarmingly easy-going manner with a most perceptive and experienced eye. His overweight clients (from a staffing viewpoint) almost enjoy their diet!" Doug Pool, Long time gaming executive, Las Vegas, NV "John's dedication and diligence at reviewing property operations, recommending changes and introducing efficient practices ensures financial performance improvements in conjunction with customer service enhancements. No process or system goes unexamined; he treats efficiency as his personal 'mission'". Carlton L. Geer, Director Global Gaming Group, CB Richard Ellis, Las Vegas, NV "Casino Hotel & Resort Consultants, LLC has consistently provided value added services and improved bottom line profitability." Jeff Hartman, Exec. VP  & COO, Mohegan Sun Resort "John Hraba is one of the brightest and most intuitive management consultants that I have had the pleasure of working with during my 20 years in the business. He manages to extract useful and insightful information in a non-threatening manner which elicits cooperation and trust. While he can help save an organization a significant sum in expenses, virtually in any operational area, he is particularly effective in the related areas of staffing and productivity." Felix D. Rappaport, President & COO of Luxor Hotel & Casino "...satisfaction comes from seeing the process through to improved effectiveness and profitability. Mr. Hraba does not stop at the numbers, he gains a strong understanding of the human dynamic and how it will challenge or assist in the implementation of the optimum solutions." Andre Carrier, Former Chief Operating Officer, Golden Nugget Laughlin "John Hraba brought a unique mix of gaming industry experience, knowledge and insight to our F&B organization, helping us to rethink our strategies and processes to more effectively meet our customer service and cost reduction goals. His hands-on approach encouraged and motivated our people to quickly implement his work improvement recommendations and cost reduction strategies." Dante C. Oliveto, VP & CFO, Commerce Casino "John Hraba has the ability to logically evaluate and form a unique, impartial opinion on the operational efficiency of a variety of food and beverage outlets. He is extremely understanding and open to the needs and requirements of the operational side of food and beverage. His analysis is of great value to us." Gustav Mauler, Chief Executive Officer, Gustav International "John Hraba has an understanding of the business needs and guest service standards. His observations and recommendations take these factors into consideration, his staffing proposals are based in reality, THEY WORK! John blends in with your team, his involvement in day to day functions make him aware of specific needs, his area of expertise also covers design of the physical plant and the functions of the equipment in the facility. John has given me greater insight into saving that can be realized in the food industry. I think he can benefit anyone's operation, no matter how well they think it may be running. John's observations are a real eye opener." Mike Lander, Former Executive Director of F&B, Atlantis Casino Resort, Reno NV "With labor typically being the single largest controllable expense of a casino-hotel project, and recognizing that proper staffing levels are also the most critical element of the delivery of consistent levels of target customer service, and knowing that a fair and predictable schedule is a critical factor to employee moral, SOMEBODY has to develop a comprehensive, multi-faceted quality service delivery system for a company to be truly "Customer/Associate" driven. John Hraba and Casino Hotel & Resort Consultants, LLC was our choice for an outsource expert who we coupled with an in-house resource team. We have been extremely pleased with John's knowledge and expertise in this area. But, pragmatically, we were even more satisfied with his ability to execute his task on schedule while also being able to promote and sell this concept so that when he left, the project kept (and still is) going forward to achieve the results we set for this program." Dean Macomber, President of Macomber International REFERENCES