"John Hraba brought a unique mix of gaming industry experience, knowledge and insight to our F&B organization, helping us to rethink our strategies and processes to more effectively meet our customer service and cost reduction goals. His hands-on approach encouraged and motivated our people to quickly implement his work improvement recommendations and cost reduction strategies." Dante C. Oliveto, VP & CFO, Commerce Casino Casino Hotel & Resort Consultants, LLC provides professional consultation to the hospitality industry. We focus on development and implementation of customized business demand forecast and labor control systems. These systems are designed to efficiently deliver and support customer service levels that positively impact the bottom line. SYSTEM BENEFITS Improve customer service Provide typical return on investment of 12:1 within one year Develop measurable standards of performance for line and supervisory personnel Achieve flexibility to effectively meet varied business demand levels Reduce labor costs Optimize capacities in each business unit Create concise, meaningful management reports Simplify work and work flow